Frequently Asked Questions

Everything you need to know about your wagwear experience.

How do I determine the right size for my dog?

We provide a detailed size chart on every product page. We recommend measuring your dog's neck, chest girth, and back length to ensure the most comfortable fit for our apparel and accessories.

What is your return and exchange policy?

We offer a 30-day return policy for items in original, unworn condition with tags attached. If you need a different size, please initiate an exchange through our online portal.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

Are wagwear products machine washable?

Most of our canvas and nylon products are machine washable on a cold, gentle cycle. However, we recommend air drying to maintain the integrity of the materials and hardware.

Do you offer international shipping?

Yes, we ship wagwear worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination and order weight.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.